function hesk_insertTag(tag){var text_to_insert='%%'+tag+'%%';hesk_insertAtCursor(document.form1.msg,text_to_insert);document.form1.message.focus();}
function hesk_insertAtCursor(myField,myValue){if(document.selection){myField.focus();sel=document.selection.createRange();sel.text=myValue;}
else if(myField.selectionStart||myField.selectionStart=='0'){var startPos=myField.selectionStart;var endPos=myField.selectionEnd;myField.value=myField.value.substring(0,startPos)
+ myValue
+ myField.value.substring(endPos,myField.value.length);}else{myField.value+=myValue;}}
function hesk_changeAll(myID){var d=document.form1;var setTo=myID.checked?true:false;for(var i=0;i<d.elements.length;i++)
{if(d.elements[i].type=='checkbox'&&d.elements[i].name!='checkall')
{d.elements[i].checked=setTo;}}}
function hesk_attach_disable(ids){for($i=0;$i<ids.length;$i++){if(ids[$i]=='c11'||ids[$i]=='c21'||ids[$i]=='c31'||ids[$i]=='c41'||ids[$i]=='c51'){document.getElementById(ids[$i]).checked=false;}
document.getElementById(ids[$i]).disabled=true;}}
function hesk_attach_enable(ids){for($i=0;$i<ids.length;$i++){document.getElementById(ids[$i]).disabled=false;}}
function hesk_attach_toggle(control,ids){if(document.getElementById(control).checked){hesk_attach_enable(ids);}else{hesk_attach_disable(ids);}}
function hesk_window(PAGE,HGT,WDT)
{var HeskWin=window.open(PAGE,"Hesk_window","height="+HGT+",width="+WDT+",menubar=0,location=0,toolbar=0,status=0,resizable=1,scrollbars=1");HeskWin.focus();}
function hesk_toggleLayerDisplay(nr){if(document.all)
document.all[nr].style.display=(document.all[nr].style.display=='none')?'block':'none';else if(document.getElementById)
document.getElementById(nr).style.display=(document.getElementById(nr).style.display=='none')?'block':'none';}
function hesk_confirmExecute(myText){if(confirm(myText))
{return true;}
return false;}
function hesk_deleteIfSelected(myField,myText){if(document.getElementById(myField).checked)
{return hesk_confirmExecute(myText);}}
function hesk_rate(url,element_id)
{if(url.length==0)
{return false;}
var element=document.getElementById(element_id);xmlHttp=GetXmlHttpObject();if(xmlHttp==null)
{alert("Your browser does not support AJAX!");return;}
xmlHttp.open("GET",url,true);xmlHttp.onreadystatechange=function()
{if(xmlHttp.readyState==4&&xmlHttp.status==200)
{element.innerHTML=xmlHttp.responseText;}}
xmlHttp.send(null);}
function stateChanged()
{if(xmlHttp.readyState==4)
{document.getElementById("rating").innerHTML=xmlHttp.responseText;}}
function GetXmlHttpObject()
{var xmlHttp=null;try
{xmlHttp=new XMLHttpRequest();}
catch(e)
{try
{xmlHttp=new ActiveXObject("Msxml2.XMLHTTP");}
catch(e)
{xmlHttp=new ActiveXObject("Microsoft.XMLHTTP");}}
return xmlHttp;}
var heskKBquery='';var heskKBfailed=false;function hesk_suggestKB()
{var d=document.form1;var s=d.subject.value;var m=d.message.value;var element=document.getElementById('kb_suggestions');if(s!=''&&m!=''&&(heskKBquery!=s+" "+ m||heskKBfailed==true))
{element.style.display='block';var params="p=1&q="+ escape(s+" "+ m);heskKBquery=s+" "+ m;xmlHttp=GetXmlHttpObject();if(xmlHttp==null)
{return;}
xmlHttp.open('POST','suggest_articles.php',true);xmlHttp.setRequestHeader("Content-type","application/x-www-form-urlencoded");xmlHttp.setRequestHeader("Content-length",params.length);xmlHttp.setRequestHeader("Connection","close");xmlHttp.onreadystatechange=function()
{if(xmlHttp.readyState==4&&xmlHttp.status==200)
{element.innerHTML=xmlHttp.responseText;heskKBfailed=false;}
else
{heskKBfailed=true;}}
xmlHttp.send(params);}
setTimeout('hesk_suggestKB();',2000);}
function hesk_suggestKBsearch(path)
{var d=document.searchform;var s=d.search.value;var element=document.getElementById('kb_suggestions');if(!path)
{var path='';}
if(s!=''&&(heskKBquery!=s||heskKBfailed==true))
{element.style.display='block';var params="q="+ escape(s);heskKBquery=s;xmlHttp=GetXmlHttpObject();if(xmlHttp==null)
{return;}
xmlHttp.open('POST',path+'suggest_articles.php',true);xmlHttp.setRequestHeader("Content-type","application/x-www-form-urlencoded");xmlHttp.setRequestHeader("Content-length",params.length);xmlHttp.setRequestHeader("Connection","close");xmlHttp.onreadystatechange=function()
{if(xmlHttp.readyState==4&&xmlHttp.status==200)
{element.innerHTML=unescape(xmlHttp.responseText);heskKBfailed=false;}
else
{heskKBfailed=true;}}
xmlHttp.send(params);}
setTimeout('hesk_suggestKBsearch(\''+path+'\');',2000);}
function hesk_btn(Elem,myClass)
{Elem.className=myClass;}
function hesk_checkPassword(password)
{var numbers="0123456789";var lowercase="abcdefghijklmnopqrstuvwxyz";var uppercase="ABCDEFGHIJKLMNOPQRSTUVWXYZ";var punctuation="!.@$L#*()%~<>{}[]";var combinations=0;if(hesk_contains(password,numbers)>0){combinations+=10;}
if(hesk_contains(password,lowercase)>0){combinations+=26;}
if(hesk_contains(password,uppercase)>0){combinations+=26;}
if(hesk_contains(password,punctuation)>0){combinations+=punctuation.length;}
var totalCombinations=Math.pow(combinations,password.length);var timeInSeconds=(totalCombinations/200)/2;var timeInDays=timeInSeconds/86400
var lifetime=3650;var percentage=timeInDays/lifetime;var friendlyPercentage=hesk_cap(Math.round(percentage*100),98);if(friendlyPercentage<(password.length*5)){friendlyPercentage+=password.length*5;}
var friendlyPercentage=hesk_cap(friendlyPercentage,98);var progressBar=document.getElementById("progressBar");progressBar.style.width=friendlyPercentage+"%";if(percentage>1){progressBar.style.backgroundColor="#3bce08";return;}
if(percentage>0.5){progressBar.style.backgroundColor="#ffd801";return;}
if(percentage>0.10){progressBar.style.backgroundColor="orange";return;}
if(percentage<=0.10){progressBar.style.backgroundColor="red";return;}}
function hesk_cap(number,max){if(number>max){return max;}else{return number;}}
function hesk_contains(password,validChars){count=0;for(i=0;i<password.length;i++){var char=password.charAt(i);if(validChars.indexOf(char)>-1){count++;}}
return count;}